At ComfoClogs, we strive to provide high-quality, custom-printed kids’ T-shirts that meet your expectations. If you are not completely satisfied with your purchase, please review our returns and refund policy below.
1. Return Eligibility
1.1 Custom Products: Due to the custom nature of our products, we generally do not accept returns or exchanges unless the product is defective or incorrect.
1.2 Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a return or exchange at no additional cost to you.
2. Return Process
2.1 Contact Customer Service: To initiate a return, please contact our customer service team at support@comfoclogs.com with your order number and a description of the issue. Include photos if possible to help us understand the problem.
2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
2.3 Packaging: Please ensure the item is securely packaged to prevent damage during transit. Include the return authorization number inside the package.
2.4 Shipping: For defective or incorrect items, we will provide a prepaid shipping label. For all other returns, or exchange the customer is responsible for return shipping costs of both sides.
3. Refunds
3.1 Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. This process typically 3-5 business days
3.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3-7 business days].
3.3 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
4. Exchanges
4.1 Defective or Incorrect Items: If you need to exchange a defective or incorrect item, please follow the return process above. We will send you a replacement at no additional cost.
4.2 Non-Defective Items: For non-defective items, we do not offer exchanges due to the custom nature of our products. Please ensure that you review your order carefully before finalizing your purchase.
5. Non-Returnable Items
5.1 Custom T-Shirts: Custom-printed T-shirts are non-returnable and non-refundable unless they are defective or incorrect.
5.2 Sale Items: Items purchased on sale or with a discount code are final sale and cannot be returned or refunded.
6. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer service team at support@comfoclogs.com We are here to help and will do our best to resolve any issues you may have.
